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Process Improvement
Brandon Smith3 min read
Three auditors reviewing compliance and continuous improvement dashboards at a food manufacturing facility

A food manufacturer implements new food safety system. After implementation, assumes system works correctly.

Six months later: FDA inspection identifies system isn't being followed consistently. Controls aren't being monitored as documented.

Without regular audits to verify system effectiveness, implementation slips into non-compliance.

The Audit Framework

Audit Types:

Internal Audits (Monthly/Quarterly)

  • Conducted by facility staff
  • Verify documented procedures being followed
  • Identify non-compliance/opportunities
  • Low cost, high frequency

Third-Party Audits (Annual)

  • Conducted by external auditor
  • Independent assessment of system
  • Identifies gaps facility staff may miss
  • Higher cost, external credibility

Regulatory Audits (As Required)

  • Conducted by FDA, USDA, state
  • Verify regulatory compliance
  • Can result in penalties if issues found
  • Unscheduled, high stakes

Internal Audit Process

Step 1: Audit Planning

  • Define audit scope (which processes/areas)
  • Create audit schedule (monthly, quarterly, annually)
  • Assign auditors (trained internal staff)
  • Prepare audit checklist

Audit Checklist Example (Food Safety System):

  • Personnel: Are employees trained on food safety? (Yes/No/Evidence)
  • Facilities: Are cleaning schedules posted? Are cleaning logs current?
  • Processes: Are critical temperatures monitored? Are monitoring logs complete?
  • Suppliers: Are only approved suppliers used? Are approval documents current?
  • Corrective Actions: Are deviations documented? Are corrective actions tracked?
  • Documentation: Are all required records current and retained?

Step 2: Audit Execution

  • Review documentation
  • Observe processes
  • Interview staff
  • Assess compliance with documented procedures

Step 3: Findings Documentation

  • Record observations (comply/not comply/observation)
  • Grade non-compliances (major/minor)
  • Document evidence
  • Note corrective action needed

Step 4: Management Review

  • Present audit findings to management
  • Determine root causes of non-compliance
  • Define corrective actions and owners
  • Set target dates for correction

Step 5: Verification

  • Verify corrective actions implemented
  • Conduct follow-up audit
  • Document completion

Audit Findings Classification

Major Non-Compliance:

  • Food safety at risk
  • Regulatory requirement not met
  • Immediate corrective action required
  • Example: Temperature control failure allowing pathogenic growth

Minor Non-Compliance:

  • Process deviation but food safety not immediately at risk
  • Corrective action within 30 days
  • Example: Monitoring log slightly late, but temperature was correct

Observation:

  • Opportunity for improvement
  • Not currently non-compliant
  • Recommend for future action
  • Example: Suggest improved labeling system

Continuous Improvement from Audits

Systematic capture and analysis of audit findings:

Trend Analysis:

  • Identify repeat findings
  • Determine systemic vs. one-time issues
  • Target improvement efforts

Root Cause Analysis:

  • Why did non-compliance occur?
  • Is it lack of training? Unclear procedures? Resource constraints?
  • Address root cause vs. symptom

Action Item Tracking:

  • Assign ownership for each corrective action
  • Set target completion dates
  • Track progress toward completion
  • Verify effectiveness of action

Audit Program Benefits

Compliance Assurance:

  • Verify system working as documented
  • Identify issues before regulatory inspection
  • Demonstrate compliance commitment

Operational Improvement:

  • Identify inefficiencies and opportunities
  • Drive continuous improvement mindset
  • Prevent recurring issues

Risk Management:

  • Early warning of emerging issues
  • Prevent food safety incidents
  • Reduce regulatory penalties

Knowledge Transfer:

  • Audit process educates staff
  • Reinforces importance of compliance
  • Documents institutional knowledge

Implementation

Establish audit program:

  • Audit schedule (frequency and scope)
  • Audit team training
  • Audit checklists and procedures
  • Documentation and tracking system
  • Management review process
  • Corrective action follow-up

For food manufacturing companies, systematic audit programs verify system effectiveness while driving continuous improvement and regulatory compliance.